Every item comes with a 30 day limited warranty covering workmanship and materials from the day you receive it. Repairs or replacements will be made for free within this period. If repairs or replacements are needed after the 30 days, an hourly rate will be applied. The client is responsible for the shipping fees to and from Kryptid Kreations. 

Please note that the warranty will be null and void if:
   The item has been abused or used improperly.
   ​The item has been altered, repaired, or modified by yourself or another maker.

Custom-made costumes, as a standard, are not made for especially high-demand applications, LARP combat, roughhousing, or use on rough terrain. If you require a costume that can withstand above average wear, please let us know so that we can quote and construct appropriately.

We DO NOT offer refunds, returns, or exchanges once a commission is completed and mailed off.

We will post pictures of Suits in progress and as they are completed on our Telegram channel and/or on Twitter

We will send work in progress pictures of the Head from start to finish to ensure the commissioner is happy with the expression, eyes, and other elements before we start to fur the Head.​

We ask you to trust our judgment as the hired artist, and let us pick what furs we think best suit your project. If you require specific furs or fur matching for your project, let us know in advance so we can work with you to determine if this is something we can accommodate.

We reserve the right to use any media of the suits we create for our website and social media accounts.

If something happens and you cannot receive the Suit, we will only accept cancellations up to 30% completion. After that there is nothing we can do.

After the physical construction of the piece has begun, we will only accept 10 minor design changes without additional fees.